TERMS AND CONDITIONS OF USE

Atlantic Health System is pleased to offer you member information via a Web-based version of our computer systems called MyChart.

We think it is important for you to know how we handle information we communicate via the Internet. This Terms & Conditions statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time for any reason.

Response to Electronic Communication – Atlantic Health System will make its best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least three (3) business days for a response. Accordingly, emergency situations requiring immediate attention should not be submitted electronically. CALL 911 FOR AN EMERGENCY.

Furthermore, with respect to any electronic communications sent by the patient, we are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide accurate and reliable services.

Web Site Links - MyChart may offer links to related medical Web sites not managed by Atlantic Health System. These Web site link(s) are for a patient’s informational purposes only. Atlantic Health System does not endorse and has not verified the accuracy of the information in/on these Web sites, and the patient should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis.

Minor Eligibility - An individual must be age 18 or older to request a personal account. Parents or guardians of minor children may request access to the minor child's account by following the terms outlined in the "Proxy Access" section of this Terms and Conditions statement. Minor children between the ages of 12 and 17 (inclusive) may be eligible to participate in MyChart services with the approval of a principle care provider.

Proxy Access - Individuals may request proxy access to the MyChart account of someone under their care by completing a MyChart Proxy Authorization form and submitting it to Atlantic Health System. Such access will only be granted to persons with parental rights/caregiver status over the Patient, and only to the extent that the person requesting proxy access can verify their identity and authority to the patient health information. A MyChart account may be activated for both the proxy and the account holder/Patient. If the proxy’s relationship with the patient changes, the proxy must inform Atlantic Health System immediately by calling or sending written notice to the Patient’s Physician office or hospital’s medical records department. Atlantic Health System reserves the right to revoke proxy access at any time for any reason. To learn more, call AHS Patient Support hot-line 1-800-205-9911 or submit question via “Request Technical Support” located at the bottom of the login page.

E-mail Privacy - Patients who are users of MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MyChart. This means that any person with access to a patient’s e-mail will be able to see this notification. This could include the patient’s spouse, employer or anyone else that can access a patient’s e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyChart may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address.

Please know that if you send us an e-mail communication, it may be shared with the Atlantic Health System staff that assists the physician in providing the patient’s medical care. A patient’s confidential medical information on MyChart will be accessible only to appropriate Atlantic Health staff.

Security and Confidentiality - We afford the same degree of confidentiality to medical information stored on MyChart as is given to medical information stored by Atlantic Medical Group in any other medium. Atlantic Health System is committed to protecting the confidentiality of your medical information. We limit Atlantic Health System employee's access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time a patient accesses MyChart. We have taken steps to make all information received from our on-line visitors as secure as commercially possible against unauthorized access and use.

For other than general information viewing, MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal. Our SSL web server uses authentication and offers the highest level of encryption technology commercially available.

You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to Atlantic Health System by viewing the digital certificate. This certificate verifies the connection between the Atlantic Health System server's public key and the server's identification. User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a MyChart user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential.